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| About Us Serenity Sounds are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us using the link on the store page. Our registered address is: As per our day to day contact address Our day to day business contact address is the one below: Our Contact details: Serenity Sounds 7 Wentworth Grove Sneyd Green Stoke on Trent Staffordshire ST1 6JW United Kingdom Phone: 01782 765705 Fax: Email: admin [at] serenitysounds [dot] com My VAT Registration Number Serenity Sounds is a UK registered company with the company registration number 6394253. We are a VAT registred company (for European customers), our registration number is 946 2893 80. Contact us if you require a VAT receipt for business purposes. |
| Making A Purchase Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order. We accept credit card payment via PayPal website configurations. If you are shopping from North America or anywhere else, place your order and your credit card company will convert the transaction to US Dollars or your own currency. |
| Shipping And Handling Shipping prices are per product and are gauged by weight and location. Should you have any request over a different shipping method, contact us prior to placing your order and we will consider your request. |
| Delivery Schedule We deliver your order right away. We will normally send your order to you in <2> business days . International orders are generally received in under <5> days. |
| Back Orders If your item is not in stock, we will back order it for you and ship it when it arrives. |
| Credit Card Security When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site. Your credit card details are encrypted by our e-commerce package (Actinic) using a secure hosting company (CWCS) and then processed by PayPal, therefore your details are not held by ourselves and they are processed using standard regulatory security standards. Any telephone/postal orders processed, your card details are securely destroyed after your order has been processed. Card details are not stored on any files, filing system or computer based database records within Serenity Sounds. |
| Guarantee We guarantee your satisfaction. |
| Reaching Us If you need to reach us, please email us using the link on the store page, alternatively, you can call on 01782 765705 (International +44 01782 765705) or fax us on or write to us at 7 Wentworth Grove Sneyd Green Stoke on Trent Staffordshire ST1 6JW United Kingdom |
| Privacy Policy Serenity Sounds may disclose buyers' information to third parties where we think you may have some interest. Should you not wish for this to happen, then please contact us first. Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies.Data collected by this site is used to: a. Take and fulfill customer orders b. Administer and enhance the site and service c. Only disclose information to third-parties for goods delivery purposes |
| Returns Policy Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm Our products do not come with a money-back guarantee, but your statutory rights remain should goods not be as expected, describe, reach you in an unsatisfactory condition or any other relevant situation. |
